SHIPPING TERMS & POLICY
We ship Monday through Friday within 2 to 5 business days. Once your order has been shipped, you will receive a shipping confirmation email to track your package. Once shipped, orders are estimated to arrive within 12 to 18 business days. Delivery times are estimates only and may vary depending on your location and distance from King Of Stores HQ. These estimates do not include delays caused by:
• Shipping Couriers
• Busy Sale Periods
• Credit Card Verification Process
• Incomplete or Invalid Addresses
Orders placed over the weekend or on a public holiday will not be processed until the following business day.
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations, include apartment, suite and/or box numbers. We do not take responsibility for the incorrect information.
Once your order has been shipped, we are no longer able to make changes.
If the package is returned non-deliverable or you refuse shipment, you will be held responsible for the original shipping cost, plus the cost of any additional postage due on the return. This amount will be deducted from your refund.
If your tracking information states that your package was delivered and you did not receive it, you must address this with the appropriate carrier (DHL, FedEx, ePacket or USPS). King Of Stores is not responsible for packages scanned as delivered nor will we issue any refunds.
* If your order includes multiple items and one of them is out of stock, we will go ahead and ship a partial order and issue a refund for the sold out item.
Original shipping fees are non-refundable.
King Of Stores offers flat rate international shipping regardless of size or weight of order to many countries around the world. International orders usually take between 1-3 weeks for arrival depending upon customs and size of package. Orders usually arrive between 10 to 25 business days after we ship it.
Our list of countries we ship to is growing daily as we currently cover all of North America, South America, Europe and Australia.
We currently are not shipping to Brazil and surrounding countries due to the unrest.
Return shipping costs are the responsibility of the customer.
TAXES AND DUTIES
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.
Need it sooner? Please call us about rush delivery.
Phone: (267) 519-1800 (Please live a message if it is on auto-responder)
Customer Service Hours: Monday - Thursday: 10AM - 6PM | Friday: 10AM - 3PM PT