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FAQs


Our Team Is Always Here To Help!

We have a list of the most Frequently Asked Questions below to help you get immediate answers on the most common things. But you can always reach out to our Support Team at sales@kingofstores.com with questions as well. Please include your Order # with all emails for fastest response. 

FREQUENTLY ASKED QUESTIONS

RETURNS AND REFUNDS
We will return any item for defectiveness within the first 30 days of receiving that item. Please note that apparel items must be UNWORN and UNWASHED and UNUSED to return. Otherwise, we have no way of knowing if the item showed up that way or not. If you received the wrong item, we apologize for the error.
You can send the item back to us for no charge, and we'll send your new item out to you right away. 

Please email sales@kingofstores.com for fastest response and instructions to deal with returns and refunds.
  
SIZE EXCHANGES
We understand that size can be difficult to get right online when ordering new items. That's why we want you to know we'll exchange your size if it doesn't fit. 
For all size exchanges, please email us at sales@kingofstores.com and we'll send you instructions for exchanging the item.
  
ORDER CHANGE
"I see I order the wrong size. Can I change this?" 
Yes, as long as you notify us by email at sales@kingofstores.com within 24 hours of your order being placed. Once your order goes into production (usually 24 hours after purchase), the only option will be to wait til you receive it. And then if the item doesn't fit, you can exchange it for a different size. 

"I made a mistake in my shipping address. Can I change this?"
Yes, as long as you notify us by email at sales@kingofstores.com before your order is shipped. Once your order is shipped, there's nothing we can do to change the address that was used for shipping. 

"I changed my mind. Can I cancel my order?"
Yes, you can cancel your order by notifying us at sales@kingofstores.com before your item goes into production. To be safe, this should be within the first 24 hours. Once your order is shipped, the sale is final. We won't return items for changing your mind too late.
  
CONDITIONS WE DO NOT ACCEPT RETURNS OR EXCHANGES
If you want to return an item because you changed your mind, but didn't notify us in time before your order was produced. This is a custom made products store, so we cannot accept returns for change of mind unless you notify us before the order goes into production.

If the items have already been worn and/or washed.
If the items have been altered in any way.
If the items do not have original tags on them anymore.
If the items were on sale.
If the items were on sale and marked final, and not defective in any way.
  
WHERE DO YOU SHIP TO?
We ship worldwide to almost all countries!
  
WHAT ARE YOUR SHIPPING COSTS?
We ship worldwide for Free!
  
HOW LONG WILL IT TAKE FOR MY ITEM TO BE DELIVERED?
For items into the US, standard delivery is usually around 7-20 business days.

For items shipped Worldwide, standard delivery is usually between 10-40 business days.

All shipping is secured and comes with a tracking number. 
  
WHY DIDN'T I RECEIVE ALL MY ITEMS IN ONE PACKAGE?
Sometimes when you order multiple items, the items may come from different fulfillment centers. We have manufacturers in different locations for specific items, so we work with several to cover a large range of quality items. 

If you received a package and not all of your items were in there, then rest assured that the other items will be arriving shortly in a separate package.
  
I DON'T HAVE A TRACKING NUMBER. HOW DO I TRACK MY ORDER?
Send us an email to sales@kingofstores.com with your Order # included, and we'll get back to you with tracking information.
  
WHERE CAN I FIND YOUR MATERIALS AND SIZING CHART?
We include the materials and sizing chart on the product page of each item, because it varies based on the type of item you are looking at. 

If you have specific questions about materials and/or sizing, or you can't find the information on the product page, then please email us at sales@kingofstores.com.
  
MY QUESTION WASN'T ANSWERED. HOW DO I GET HELP?
Getting help is just an email away. Contact us at sales@kingofstores.com and one of our team members will get back to you right away.