Our Team Is Always Here To Help!
We have a list of the most Frequently Asked Questions below to help you get immediate answers on the most common things. But you can always reach out to our Support Team at firstname.lastname@example.org with questions as well. Please include your Order # with all emails for fastest response.
FREQUENTLY ASKED QUESTIONS
RETURNS AND REFUNDS
Please email email@example.com for fastest response and instructions to deal with returns and refunds.
For all size exchanges, please email us at firstname.lastname@example.org and we'll send you instructions for exchanging the item.
Yes, as long as you notify us by email at email@example.com within 24 hours of your order being placed. Once your order goes into production (usually 24 hours after purchase), the only option will be to wait til you receive it. And then if the item doesn't fit, you can exchange it for a different size.
"I made a mistake in my shipping address. Can I change this?"
Yes, as long as you notify us by email at firstname.lastname@example.org before your order is shipped. Once your order is shipped, there's nothing we can do to change the address that was used for shipping.
"I changed my mind. Can I cancel my order?"
Yes, you can cancel your order by notifying us at email@example.com before your item goes into production. To be safe, this should be within the first 24 hours. Once your order is shipped, the sale is final. We won't return items for changing your mind too late.
CONDITIONS WE DO NOT ACCEPT RETURNS OR EXCHANGES
If the items have already been worn and/or washed.
If the items have been altered in any way.
If the items do not have original tags on them anymore.
If the items were on sale.
WHERE DO YOU SHIP TO?
WHAT ARE YOUR SHIPPING COSTS?
HOW LONG WILL IT TAKE FOR MY ITEM TO BE DELIVERED?
For items shipped Worldwide, standard delivery is usually between 10-40 business days.
All shipping is secured and comes with a tracking number.
WHY DIDN'T I RECEIVE ALL MY ITEMS IN ONE PACKAGE?
If you received a package and not all of your items were in there, then rest assured that the other items will be arriving shortly in a separate package.
I DON'T HAVE A TRACKING NUMBER. HOW DO I TRACK MY ORDER?
WHERE CAN I FIND YOUR MATERIALS AND SIZING CHART?
If you have specific questions about materials and/or sizing, or you can't find the information on the product page, then please email us at firstname.lastname@example.org.